Emergency service and/or repairs are required for any maintenance problem occurring after normal working hours, that, if not corrected immediately, would affect the health, safety, or welfare of the residents of the complex or additional damage to the complex.
The following can help you to understand what an “emergency” requiring immediate attention is, and what can wait until regular business hours.
Gas leak or gas odor: Call National Fuel immediately at 1(800)444-3130. They will come out and inspect the line, and make any repairs necessary (for free).
Water leak (leak is coming through ceiling and/or walls): Call emergency line
No heat (only when the heat is 65 degrees or below in apartment): Call emergency line
No hot water: Call emergency line
Frozen pipes: Call emergency line
Structural failure: Call emergency line
No electric in entire apartment (after resetting break and calling electric company to check for outages): Call emergency line
Broken window that is open to the outside (fee may apply depending on cause): Call emergency line
Fire: Call 911 immediately. Call emergency line
Sewer is backing up (fee may apply depending on cause): Call emergency line
Non-Emergencies (wait until regular business hours to call in work orders):
Lockouts: Call a locksmith (or call the emergency line – $70.00 fee – must be paid at time service is rendered)
Stove not working: Call maintenance during business hours, do not use until maintenance looks at stove
Garbage disposal/under the sink is leaking: Place a pan/bucket under to catch leak, do not use sink until maintenance looks at leak
Garbage Disposal is not working at all: Do not use garbage disposal or sink until maintenance looks at it, call in work order during normal business hours
Burnt out light bulbs: Regular light bulbs in apartments are the tenant’s responsibility, for other lights in apartment or complex - call in work order during normal business hours
Washer/Dryer not working: Put a sign on the machine saying “Out of Order”; call in work order during normal business hours
Closet doors aren’t working/fell off track: Call in work order during normal business hours
Dripping Faucet: Call in work order during normal business hours
Stove burners are not working: Do not use broken burners, call in work order during normal business hours
Toilet is running water: Call in work order during normal business hours
Dishwasher is not working: Do not use it until maintenance looks at it, call in work order during normal business hours
It is the tenant’s responsibility to consult the above guidelines before calling the emergency number for service. Non-emergency calls will be disregarded until regular business hours.
To report work orders, call (716)631-0555 during normal business hours (Monday – Friday 8:00-4:30).
To report work orders during non-business hours that are emergencies, call (716)631-0555. Buffalo Alarm will answer.